Amend CSSB 86 in SECTION 3 by striking Section 17.157 and
substituting a new Section 17.157 to read as follows:
      Sec. 17.157.  DISPUTES.  (a)  The commission is authorized to
resolve disputes between a retail customer and a billing utility,
service provider, telecommunications utility, retail electric
provider, or electric utility.
      (b)  In exercising its authority under Subsection (a), the
commission may:
            (1)  order a billing utility, service provider, retail
electric provider, or electric utility to produce information or
records;
            (2)  require that all contracts, bills, and other
communications from a billing utility, service provider, retail
electric provider, or electric utility display a working toll-free
telephone number that customers may call with complaints and
inquiries;
            (3)  require a billing utility, service provider,
retail electric provider, or electric utility to refund or credit
overcharges or unauthorized charges with interest if the billing
utility, service provider, retail electric provider, or electric
utility has failed to comply with commission rules or a contract
with the customer;
            (4)  order appropriate relief to ensure that a
customer's choice of a telecommunications service provider, a
retail electric provider, or an electric utility that encompasses a
geographic area in which more than one provider has been
certificated is honored;
            (5)  require the continuation of service to a
residential or small commercial customer while a dispute is pending
regarding charges the customer has alleged were unauthorized; and
            (6)  investigate an alleged violation.
      (c)  The commission shall adopt procedures for the resolution
of disputes in a timely manner which in no event shall exceed 60
days.