By Brown S.B. No. 1516 76R6123 JJT-D A BILL TO BE ENTITLED 1-1 AN ACT 1-2 relating to the regulation of telecommunications services of 1-3 commercial mobile service providers. 1-4 BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS: 1-5 SECTION 1. Chapter 52, Utilities Code, is amended by adding 1-6 Subchapter G to read as follows: 1-7 SUBCHAPTER G. SERVICE QUALITY AND CUSTOMER SERVICE PROTECTION FOR 1-8 COMMERCIAL MOBILE SERVICE PROVIDERS 1-9 Sec. 52.301. QUALITY OF SERVICE REQUIRED. (a) The 1-10 commission by rule may require the quality of the 1-11 telecommunications services of a commercial mobile service provider 1-12 to be adequate to protect the interests of the public and of 1-13 consumers of the service. 1-14 (b) Rules adopted under this section may address only: 1-15 (1) a program of periodic tests, inspections, and 1-16 preventive maintenance designed to achieve efficient system 1-17 operation and the provision of safe, adequate, and continuous 1-18 service; 1-19 (2) reporting requirements from a provider concerning 1-20 service levels and appropriate corrective actions; 1-21 (3) orders of the commission for a provider to take 1-22 corrective action; 1-23 (4) the adequacy of personnel to provide operator 1-24 answering performance and the adequacy of operator assisted 2-1 services; 2-2 (5) the provision of direct dial service; and 2-3 (6) the receipt, investigation, and handling of 2-4 consumer complaints. 2-5 Sec. 52.302. REFUNDS FOR MISPLACED OPERATOR ASSISTANCE 2-6 CALLS. The commission by rule shall require a commercial mobile 2-7 service provider to refund to a consumer of a commercial mobile 2-8 service provider's service a charge for a misplaced operator 2-9 assistance call before the 60th day after the date the provider 2-10 receives a complaint from the consumer. 2-11 SECTION 2. This Act takes effect September 1, 1999. 2-12 SECTION 3. The importance of this legislation and the 2-13 crowded condition of the calendars in both houses create an 2-14 emergency and an imperative public necessity that the 2-15 constitutional rule requiring bills to be read on three several 2-16 days in each house be suspended, and this rule is hereby suspended.