Amend CSHB 2912 (Committee Printing) as follows: (1) On page 13, line 16, between the period and "The", insert "(a)". (2) On page 14, between lines 4 and 5, insert the following: (b) The commission shall establish and implement procedures for receiving complaints submitted by means of the Internet and orally and shall maintain files on those complaints as provided by Subsection (a).