System updates will be applied on February 19, 2026 at 6:00 PM. These updates will include changes to the user interface. Work is expected to take approximately 30 minutes to complete, during which the site will be unavailable.
Amend CSHB 2292 as follows:
SECTION 2.04 is amended by adding subsection (c) to Sec.
531.063 to read as follows:
"(c) the Health and Human Services Council shall recommend to
the commissioner specific customer service satisfaction standards
for operation of a call center that address the knowledge and
professionalism of call center staff, telephone wait times and
other access issues, and complaints handling."