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Amend CSHB 2292 as follows:                                                  
	SECTION 2.04 is amended by adding subsection (c) to Sec. 
531.063 to read as follows:
	"(c) the Health and Human Services Council shall recommend to 
the commissioner specific customer service satisfaction standards 
for operation of a call center that address the knowledge and 
professionalism of call center staff, telephone wait times and 
other access issues, and complaints handling."