The digital content on TLO has been updated to align with the accessibility standards required by WCAG 2.1.
Amend CSSB 418 as follows:
(1) On page 7, lines 24 through 33, strike the current
Subsection (e) and replace with:
"(e) An insurer shall have appropriate personnel reasonably
available at a toll-free telephone number to respond to requests
for preauthorization between 8 a.m. and 5 p.m. central time Monday
through Friday on each day that is not a legal holiday. An insurer
must have a telephone system capable of accepting or recording
incoming phone calls for preauthorizations after 5 p.m. central
time Monday through Friday and on Saturday, Sunday, and legal
holidays and responding to each of those calls not later than 24
hours after the call is received."
(2) On page 17, line 64 through page 18, line 5, strike the
current Subsection (f) and replace with:
"(f) An insurer shall have appropriate personnel reasonably
available at a toll-free telephone number to respond to requests
for preauthorization between 8 a.m. and 5 p.m. central time Monday
through Friday on each day that is not a legal holiday. An insurer
must have a telephone system capable of accepting or recording
incoming phone calls for preauthorizations after 5 p.m. central
time Monday through Friday and on Saturday, Sunday, and legal
holidays and responding to each of those calls not later than 24
hours after the call is received."