C.S.S.B. 473 78(R) BILL ANALYSIS C.S.S.B. 473 By: Ellis, Rodney Business & Industry Committee Report (Substituted) BACKGROUND AND PURPOSE Currently, consumer reporting agencies allow individuals who are or suspect that they are victims of identity theft to place a security alert on their credit reports. However, security alerts are only advisory in nature and are not always followed by merchants and credit grantors. Moreover, a victim of identity theft is often embroiled in the long process of clearing credit history, financial affairs, or even criminal records. C.S.S.B. 473 allows a victim of identity theft to place a freeze on his or her credit report and provides for the confidentiality of social security numbers. This bill seeks to prevent identity theft, which is one of the fastest growing crimes in the United States, as well as in Texas RULEMAKING AUTHORITY It is the committee's opinion that this bill does not expressly grant any additional rulemaking authority to a state officer, department, agency, or institution. ANALYSIS SECTION 1. Amends Section 20.01, Business & Commerce Code, by adding subsections (7) and (8), to define "security alert" and "security freeze." Amends subsection (8) by adding "relating to the extension of credit." SECTION 2. Amends Section 20.03, Business & Commerce Code, by adding subsection (d), to requires any written disclosure by the consumer reporting agency (agency) to include a clear and simple statement that explains to the consumer the consumer's right under this subchapter and includes certain information. SECTION 3. Amends Chapter 20, Business & Commerce Code, by adding Sections 20.031-20.038, as follows: Sec. 20.031. REQUESTING SECURITY ALERT. Requires an agency, not later than 24 hours after receiving a request in writing or by telephone and with proper identification by a consumer, to place a security alert on the consumer's file. Prohibits the security alert from exceeding 45 days after the date the agency enacted the alert on the files. Provides that there is no limit on the number of security alerts a consumer may request. Requires the agency, on request in writing or by telephone and with proper identification provided by the consumer, to provide a copy of their consumer's file, at the end of a 45-day security alert. Authorizes a consumer to include with the security alert request a telephone number to be used by persons to verify the consumer's identity before entering into a transaction with the consumer. Sec. 20.032. NOTIFICATION OF SECURITY ALERT. Requires an agency to notify a person who requests a consumer report if a security alert is in effect for the consumer file involved in that report and include a verification telephone number for the consumer if the consumer has provided a number under Section 20.031. Sec. 20.033. TOLL-FREE SECURITY ALERT REQUEST NUMBER. Requires an agency to maintain a toll-free telephone number that is answered at a minimum during normal business hours to accept security alert requests from consumers. Also requires an agency to have an automated answering system to take consumer requests if calls are not answered after normal business hours and requires an agency to return calls not later than two hours after the time the normal business day begins on the next business day. Sec. 20.034. REQUESTING SECURITY FREEZE. (a) Requires an agency, by the fifth business day after receiving a written request sent by certified mail that includes proper identification provided by a consumer and a copy of a valid police report, investigative report, or complaint made under Section 32.51, Penal Code, to place a security freeze on the consumer's file. (b) Requires an agency, upon request for a security freeze provided by a consumer under subsection (a), to disclose to the consumer the process of placing, removing, and temporarily lifting a security freeze and the process for allowing access to information from the consumer's file for a specific requester or period while the security freeze is in effect. (c) Requires an agency, by the 10th business day after receiving the request for a security freeze, to send certain information to the consumer. (d) Requires an agency, by the 3rd business day after receiving the request for a replacement personal identification number or password and the consumer has complied with the requirements for requesting a security freeze under subsection (a), provide the consumer with a new unique personal identification number or password. Sec. 20.035. NOTIFICATION OF CHANGE. Requires an agency, if a security alert is enacted, to notify the consumer in writing regarding a change of name, date of birth, social security number, or address by the 30th calendar day after the date the change occurred. Requires the agency to send notification of a change of address to the new address and former address. Provides that this section does not require notice of an immaterial change, including a street abbreviation change or correction of a transposition of letters or misspelling of a word. Sec. 20.036. NOTIFICATION OF SECURITY FREEZE. Requires an agency to notify a person who requests a consumer report if a security freeze is in effect for the consumer file involved in that report. Sec. 20.037. REMOVAL OR TEMPORARY LIFTING OF SECURITY FREEZE. (a) Requires an agency to remove a security freeze by the third business day after receiving a request in writing or by telephone and with proper identification provided by a consumer, including the consumer personal identification number or password provided under Section 20.034. (b) Requires an agency, under certain circumstances, to temporarily lift the security freeze, by the third business day after receiving a request in writing or by telephone and with proper identification provided by a consumer, including the consumer's personal identification number or password provided under Section 20.034. (c) Authorizes an agency to develop procedures involving the use of a telephone, a facsimile machine, the Internet, or another electronic medium to receive and process a request from a consumer under this section. (d) Requires an agency to remove a security freeze placed on the consumer file if the security was placed due to a material misrepresentation of fact by the consumer. Requires the agency to notify the consumer in writing before removing the security freeze under this subsection. (e) Provides that a consumer reporting agency may not charge a fee for a request under (a) or (b) above. Sec. 20.038. EXEMPTION FROM SECURITY FREEZE. Provides that, under certain circumstances, a security freeze does not apply to certain consumer reports. Sec. 200.039. RESPECT OF SECURITY FREEZE. Requires a consumer reporting agency to honor a security freeze placed on a consumer file by another consumer agency. SECTION 4. Amends Section 20.04, Business & Commerce Code, as follows: Sec. 20.04. CHARGES FOR CERTAIN DISCLOSURES OR SERVICES. (a) Authorizes an agency to impose a reasonable charge on a consumer for placing a security freeze on a consumer file, except as provided by subsection (b). Authorizes an agency, on January 1 of each year, to increase the charge for disclosure to a consumer or for placing a security freeze. (b) Prohibits an agency from charging a fee for a request for a copy of consumer's file made on the expiration of the 45-day security alert; a toll-free telephone number that consumers may call to obtain additional assistance concerning their report or to request a security alert; or a request for a security alert. SECTION 5. Amends Chapter 20, Business & Commerce Code, by adding Sections 20.11 and 20.12, as follows: Sec. 20.11. INJUNCTIVE RELIEF; CIVIL PENALTY. (a) Authorizes the attorney general to file a suit against a person for injunctive relief to prevent or restrain a violation of this chapter or a civil penalty in amount not exceeding $2,000 for each violation of this chapter. (b) Authorizes the attorney general, if the attorney general brings an action against a person under subsection (a) and an injunction is granted against the person or the person is found liable for a civil penalty, to recover reasonable expenses, court costs, investigative costs, and attorney's fees. (c) Provides that each day a violation continues or occurs is a separate violation for purposes of imposing a penalty under this section. Sec. 20.12. DECEPTIVE TRADE PRACTICE. Provides that a violation of this chapter is a false, misleading, or deceptive act or practice under Chapter 17E. SECTION 6. Amends Chapter 35D, Business & Commerce Code, by adding Section 35.58, as follows: Sec. 35.58. CONFIDENTIALITY OF SOCIAL SECURITY NUMBER. (a) Prohibits a person other than government or governmental subdivision or agency from taking certain actions. (b) Provides that a person that is using an individual's social security number before January 1, 2005, in a manner prohibited by subsection (a) may continue that use if certain requirements are meet. (c) Prohibits a person, other than government or governmental subdivision or agency, from denying services to an individual because the individual makes a written request under subsection (b). (d) Provides that this section does not apply to the collection, use, or release of a social security number that is required by state or federal law, including Chapter 552 (Public Information), Government Code; or the use of social security number for internal verification or administrative purposes; or documents that are recorded or required to be open to the public under Chapter 552, (Public Information), Government Code; or court records. SECTION 7. Amends Chapter 35D, Business & Commerce Code, by adding Section 35.59, as follows: Sec. 35.59. VERIFICATION OF CONSUMER IDENTITY. (a) Defines "consumer report," "extension of credit," and "security alert." (b) Provides that a person who receives notification of a security alert under Section 20.032 in connection with a request for a consumer report for the approval of a credit-based application, including an application for an extension of credit, a purchase, lease, or rental agreement for goods, or for an application for a noncredit- related service, may not lend money, extend credit, or authorize an application without taking reasonable steps to verify the consumer's identity. (c) Provides that if a consumer has included with a security alert a specified telephone number to be used for identity verification purposes, a person who receives that number with a security alert must take reasonable steps to connect the consumer using that number before lending money, extending credit, or completing any purchase, lease, or rental goods, or approving any noncredit- related services. (d) Provides that if a person uses a consumer report to facilitate the extension of credit or for any other transaction on behalf of a subsidiary, agent, assignee, or prospective assignee, that person, rather than the subsidiary, affiliate, agent, assignee, or prospective assignee, may verify the consumer's identity. SECTION 8. (a) Provides that, except as provided by subsection (b) of this section, this Act takes effect September 1, 2003. (b) Provides that Section 35.58, Business & Commerce Code, as added by this Act, takes effect January 1, 2005. (c) Provisions of bill continue in effect until Sept. 1, 2005. EFFECTIVE DATE Except as provided by Section 8 subsection (b) this Act takes effect September 1, 2003. Section 8 subsection (b) Provides that Section 35.58, Business & Commerce Code, as added by this Act, takes effect January 1, 2005. Section 8 subsection (c) Provisions of bill continue in effect until Sept. 1, 2005. COMPARISON OF ORIGINAL TO SUBSTITUTE SECTION 1. Differs from the original bill in proposed Section 20.01 by adding "relating to the extension of credit." SECTION 3. Differs from the original bill in proposed Section 20.031 by replacing "fifth business day" with "24 hours." Also changes "90" days to "45" days. Differs from the original bill in proposed Section 20.031 by adding the text authorizing a consumer to include with the security alert request a telephone number to be used by persons to verify the consumer's identity before entering into a transaction with the consumer. Differs from the original bill in proposed Section 20.032 by adding the phrase "and include a verification telephone number for the consumer if the consumer has provided a number under Section 20.031," in regard to notification of a security alert. Differs from the original bill in proposed Section 20.033 by striking "at all times" and replacing with "at a minimum during normal business hours to accept security alert requests from consumers. If calls are not answered after normal business hours, an automated answering system shall record requests and calls shall be returned to the consumer not later than two hours after the time the normal business day begins on the next business day after the date the call was received. Differs from the original bill in proposed Section 20.034 by adding " a copy of a valid police report, investigative report, or complaint made under Section 32.51, Penal Code." Differs from the original bill in proposed Section 20.033 by adding (d) and the text "A consumer may request in writing a replacement personal identification number or password. The request must comply with the requirements for requesting a security freeze under subsection (a). The consumer reporting agency shall not later than the third business day after the date the agency receives the request for a replacement personal identification number or password provide the consumer with a new unique personal identification number or password to be used by the consumer instead of the number or password that was provided under subsection (c)." Adds a new subsection (e) in Section 20.037, providing that a consumer reporting agency may not charge a fee for lifting a security freeze in certain circumstances. Differs from the original bill in proposed Section 20.038 by adding an "administrative subpoena" Subdivision (6), "or private collections agency" subsection (7) and the provisions of subsections (9), (10), (11), (12) and (13) to the list of items, situations, and persons to which a security freeze does not apply. Differs from the original bill by adding a new Section 20.039. RESPECT OF SECURITY FREEZE. A consumer reporting agency shall honor a security freeze placed on a consumer file by another consumer reporting agency. SECTION 4. Differs from the original bill in Section 20.04 by deleting previously proposed new text. Differs from the original bill in Section 20.04(b) by adding " a request for a security alert made by a consumer" to the list of items for which a consumer reporting agency may not charge a fee. SECTION 5. Differs from original bill by creating a new SECTION 5 to amend Chapter 20, Business & Commerce Code. Differs from original bill by redesignating proposed SECTION 5 as SECTION 6. SECTION 6. Differs from original bill in proposed Section 35.58 (1) by adding "general." Differs from the original bill in proposed Section 35.58 (5) (b) by changing "January 1, 2004" to January 1, 2005." Differs from the original bill in proposed Section 35.58 (d) by adding subsection "(3) documents that are recorded or required to be open to the public under Chapter 552, Government code; or (4) court records." SECTION 7. Differs from original bill by creating a new SECTION 7 to amend Chapter 35D, Business & Commerce Code. Differs from original bill by redesignating proposed SECTION 6 as SECTION 8. SECTION 8. Differs from original bill in proposed subsection (b) by changing "January 1, 2004" to January 1, 2005." Adds new subsection (c) providing that provisions continue in effect until Sept. 1, 2005.