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78R1417 AKH-D

By:  Seaman                                                       H.B. No. 393



A BILL TO BE ENTITLED

AN ACT

relating to a customer satisfaction survey in relation to property 
and casualty insurers.
	BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS:                        
	SECTION 1.  Chapter 1, Insurance Code, is amended by adding 
Article 1.35F to read as follows:
	Art. 1.35F.  CUSTOMER SATISFACTION SURVEY.  (a)  In this 
section:     
		(1)  "Claim" means a first party claim made by an 
insured or a policyholder under an insurance policy or contract 
that must be paid by the insurer directly to the insured.
		(2)  "Claimant" means a person making a claim.                         
		(3)  "Property and casualty insurer" means any 
insurance company authorized to engage in the business of property 
and casualty insurance in this state.  The term includes:
			(A)  a Lloyd's plan;                                                  
			(B)  a farm mutual insurance company;                                 
			(C)  a county mutual insurance company; and                           
			(D)  a reciprocal or interinsurance exchange.                         
	(b)  The department shall develop a customer satisfaction 
survey to be completed by claimants who have filed a claim with a 
property and casualty insurer.  The department, in conjunction with 
the office of public insurance counsel, shall compile the survey 
results and annually publish the survey results on the Internet.
	(c)  The department shall determine the form and content of 
the customer satisfaction survey.
	(d)  On closing a claim, an insurer shall mail the customer 
satisfaction survey to the claimant and, if the survey is made 
available on the Internet by the department, the insurer shall 
include notification that it may be completed and forwarded to the 
department using the Internet.
	SECTION 2.  An insurer is not required to distribute a 
customer satisfaction survey, as required by Article 1.35F, 
Insurance Code, as added by this Act, before January 1, 2004.
	SECTION 3.  This Act takes effect September 1, 2003.