This website will be unavailable from Thursday, May 30, 2024 at 6:00 p.m. through Monday, June 3, 2024 at 7:00 a.m. due to data center maintenance.

                                                                                



                                                                  H.R. No. 880



R E S O L U T I O N
	WHEREAS, Texas Nameplate Company, Inc., has received the 
Malcolm Baldrige National Quality Award for the second time in a 
decade, and this extraordinary achievement merits reflection on the 
past and present of this remarkable company; and
	WHEREAS, Texas Nameplate is the smallest company to win the 
Baldrige, the nation's only presidential award for organizational 
excellence and quality; with just under 40 employees and a modest 
$3.2 million in revenue in 2004, this Dallas-based business 
produces metal nameplates, identification tags, and labels for 
high-pressure valves and other technical equipment, employing many 
of the same techniques used nearly 60 years ago, including 
fine-point etching, screen printing, and photoengraving; and
	WHEREAS, Dedicated to efficiency and strategic management, 
Roy Crownover founded Texas Nameplate in 1946, and he is still 
actively involved in its operation; his son, Dale Crownover, acts 
as president and chief executive officer and is traveling to 
Washington, D.C., in March 2005 to accept the 2004 award from 
President George W. Bush; Mr. Crownover attributes the company's 
achievements to its commitment to quality over quantity; and
	WHEREAS, Seven years ago, when Texas Nameplate received its 
first Baldrige award for excellence, the company was a larger 
enterprise, but Dale Crownover knew the key to an efficient 
business was not the size of its staff or the heft of its bank 
account, and he reduced its growth in 1998; as a  result, the 
company is more profitable, sees fewer customer complaints and less 
employee turnover, and incurs lower costs for materials; with 80 
percent repeat customers, the organization prides itself on its 
employee cross-training program and its in-house intranet system, 
which keeps track of production; and
	WHEREAS, Mr. Crownover's resolute commitment to producing an 
exceptional product led to his company's receipt of the Texas-based 
Baby Baldrige in 1996; the Texas Association of Business and 
Chambers of Commerce named the family-owned enterprise its 1997 
Business of the Year; since then, Texas Nameplate has justly 
received two national Baldrige awards, one of only three businesses 
to earn the award twice; and
	WHEREAS, Texas Nameplate Company has met the challenges 
facing all businesses by reinventing its strategies to promote 
efficiency, customer satisfaction, and employee retention; this 
small Texas firm is a model of success and integrity, and it should 
be heartily applauded for its dedication to quality and excellence; 
now, therefore, be it
	RESOLVED, That the House of Representatives of the 79th Texas 
Legislature hereby congratulate Roy and Dale Crownover and the 
staff of Texas Nameplate Company, Inc., on their receipt of the 2004 
Malcolm Baldrige National Quality Award and commend them on their 
outstanding business achievements; and, be it further
	RESOLVED, That an official copy of this resolution be 
prepared for the company as an expression of high regard by the 
Texas House of Representatives.

                                                                           Pitts

                                                  ______________________________
                                                       Speaker of the House     

	I certify that H.R. No. 880 was adopted by the House on March 
29, 2005, by a non-record vote.

                                                  ______________________________
                                                     Chief Clerk of the House