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Amend CSHB 3575 (Senate committee report) by adding the 
following appropriately numbered SECTIONS to the bill and 
renumbering existing SECTIONS accordingly:
	SECTION ___.  Subchapter A, Chapter 531, Government Code, is 
amended by adding Section 531.019 to read as follows:
	Sec. 531.019.  SERVICES PROVIDED BY CONTRACTOR TO PERSONS 
WITH LIMITED ENGLISH PROFICIENCY.  (a)  Each contract with the 
commission or a health and human services agency that requires the 
provision of call center services or written communications related 
to call center services must include performance standards that 
measure the effectiveness, promptness, and accuracy of the 
contractor's oral and written communications with persons with 
limited English proficiency.  Each person who seeks to enter into a 
contract described by this subsection shall include in the bid or 
other applicable expression of interest for the contract a proposal 
for providing call center services or written communications 
related to call center services to persons with limited English 
proficiency.
	(b)  The proposal required under Subsection (a) must include 
a language access plan that describes how the contractor will 
achieve any performance standards described in the request for 
bids, proposals, or other applicable expressions of interest.  The 
plan must also describe how the contractor will:
		(1)  identify persons who need language assistance;                    
		(2)  provide language assistance measures, including 
the translation of forms into languages other than English and the 
provision of translators and interpreters;
		(3)  inform persons with limited English proficiency of 
the language services available to them and how to obtain them;
		(4)  develop and implement qualifications for 
bilingual staff; and   
		(5)  monitor compliance with the language access plan.                 
	(c)  In determining which bid or other applicable expression 
of interest offers the best value, the commission or a health and 
human services agency, as applicable, shall evaluate the extent to 
which the proposal for providing call center services or written 
communications related to call center services in languages other 
than English will provide meaningful access to the services for 
persons with limited English proficiency.
	(d)  In determining the extent to which a proposal will 
provide meaningful access under Subsection (c), the agency shall 
consider:
		(1)  the language access plan developed under 
Subsection (b);        
		(2)  the number or proportion of persons with limited 
English proficiency in the agency's eligible service population;
		(3)  the frequency with which persons with limited 
English proficiency seek information regarding the agency's 
programs;
		(4)  the importance of the services provided by the 
agency's programs; and
		(5)  the resources available to the agency.                            
	(e)  The agency must avoid selecting a contractor that the 
agency reasonably believes will:
		(1)  provide information in languages other than 
English that is limited in scope;
		(2)  unreasonably delay the provision of information in 
languages other than English; or
		(3)  provide program information, including forms, 
notices, and correspondence, in English only.
	(f)  This section does not apply to 2-1-1 services provided 
by the Texas Information and Referral Network.
	SECTION ___.  (a)  In this section, "commission" and "health 
and human services agencies" have the meanings assigned by Section 
531.001, Government Code.
	(b)  Section 531.019, Government Code, as added by this Act, 
applies only to a contract for which the commission or a health and 
human services agency first advertises or otherwise solicits bids, 
proposals, offers, or qualifications, as applicable, on or after 
September 1, 2007.