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R E S O L U T I O N
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WHEREAS, USAA earned a prestigious honor with its selection |
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as the best company for customer service by Business Week magazine; |
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and |
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WHEREAS, Based on survey results from J.D. Power and Business |
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Week, this special recognition highlights the financial services |
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company's longtime commitment to meeting the needs of its members, |
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which today number 5.9 million; and |
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WHEREAS, Some 60 percent of the company's workforce is made |
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up of member-service representatives, and each of those employees |
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undergoes a rigorous application and training process before being |
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tasked with the challenge of assisting members; and |
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WHEREAS, Established in San Antonio in 1922 by 25 Army |
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officers, the company today serves members ranging from active-duty |
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military personnel to service retirees to dependants, and USAA's |
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array of services has continued to expand as members' expectations |
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and needs have changed through the years; and |
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WHEREAS, Thanks to the tireless dedication of its |
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member-service representatives, USAA has proudly claimed the title |
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of "Customer Service Champ," and the commitment to excellence |
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demonstrated by the company's employees indeed merits special |
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commendation; now, therefore, be it |
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RESOLVED, That the House of Representatives of the 80th Texas |
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Legislature hereby recognize USAA on its selection as the nation's |
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best company for customer service by Business Week and congratulate |
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the many individuals who helped the company earn this important |
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honor; and, be it further |
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RESOLVED, That an official copy of this resolution be |
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prepared for USAA as an expression of high regard by the Texas House |
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of Representatives. |
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Martinez Fischer |
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______________________________ |
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Speaker of the House |
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I certify that H.R. No. 1614 was adopted by the House on May |
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11, 2007, by a non-record vote. |
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______________________________ |
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Chief Clerk of the House |
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