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A BILL TO BE ENTITLED
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AN ACT
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relating to an annual report of residential electric customer |
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complaints. |
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BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS: |
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SECTION 1. Subchapter C, Chapter 39, Utilities Code, is |
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amended by adding Section 39.114 to read as follows: |
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Sec. 39.114. ANNUAL REPORT ON CUSTOMER COMPLAINTS. (a) Not |
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later than December 31st of each year, the commission shall submit |
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to the legislature a report that: |
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(1) identifies and defines categories of complaints |
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made by residential customers to the commission; |
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(2) identifies the number of complaints in each |
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category for: |
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(A) each retail electric provider; and |
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(B) customers with prepaid plans versus postpaid |
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plans; |
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(3) analyzes the information in the report and |
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compares the reported information to that reported in the previous |
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year; |
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(4) identifies any differences in the content and |
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format of the report from the previous year; and |
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(5) recommends changes in policy or statute necessary |
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to increase accountability, to increase transparency, and to |
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improve the public's use of the reported information. |
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(b) The report must be posted on the commission's website |
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and www.powertochoose.com in an accessible and readable format. |
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SECTION 2. This Act takes effect September 1, 2015. |