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A BILL TO BE ENTITLED
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AN ACT
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relating to establishing a toll-free telephone hotline for state |
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assistance and concerns. |
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BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS: |
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SECTION 1. Subchapter H, Chapter 2054, Government Code, is |
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amended by adding Section 2054.2052 to read as follows: |
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Sec. 2054.2052. TOLL-FREE TELEPHONE HOTLINE FOR STATE |
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ASSISTANCE AND CONCERNS. (a) In this section, "N-1-1 dial code" |
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means a three-digit telephone number that connects users to special |
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services through dialing the three-digit telephone number. |
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(b) The department shall establish and operate a toll-free |
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telephone hotline that directs a person requesting assistance from |
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or submitting a concern regarding a state officer, state agency, or |
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other entity of state government to the appropriate officer, |
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agency, or entity. |
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(c) If authorized by the Public Utility Commission of Texas, |
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the hotline must be an N-1-1 dial code. |
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(d) The department may contract with any person for the |
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management and operation of the toll-free telephone hotline |
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established under this section. |
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SECTION 2. This Act takes effect September 1, 2023. |