The bill would require the Health and Human Services Commission (HHSC) to ensure that Medicaid providers have access to a support team for the Internet portal through which providers may enroll in Medicaid.
The bill would require HHSC to annually evaluate the performance of the support team, post the results of the evaluation on its website, and develop a procedure for Medicaid providers to submit complaints and feedback about enrollment and credentialing processes and support.
The bill would establish notification and process requirements that HHSC must meet before disenrolling a Medicaid provider.
The bill would take effect September 1, 2025.
According to HHSC, the agency would incur one-time costs associated with implementation and ongoing costs for printing and postage; however, HHSC expects these costs to be minimal. It is assumed that any costs associated with the bill could be absorbed using existing resources.